Being sure the techs stay as current as possible.Service advisor training is very critical. Went through a boot camp with Management Success.His culture and passion led to the shop winning the WIX Filters’ Driving Performance Award in 2016. He has literally trained his employees to run the shop without him. Leon has written processes that provide standardization of all they do. He says that the team of 4 technicians and 2 service advisors are the best he has ever had, in his 20 plus years of service management. Training will groom them to the needs of the company. Leon now hires people for their head, heart and their hands. Now this means he may lose some to other dealers or shops, but he can bring in new younger technicians and groom and grow them into this learning goal-driven company. They become more valuable to Leon and his business. Leon trains his team to become so valuable that they have options. The more education everyone got, the more confident they all became. He changed the culture to a training, always learning, culture. He trained his service advisors and his technicians. Leon made a decision to support the rest of his family and employees that had been loyal to him. He was destroyed, and the bills kept coming in. The store was not producing, everyone was depressed. The waiting room was beautiful, often compared to a doctor’s office. The plan was to cater to women and baby boomers in his marketing area with a clean spacious facility. Fortunately, he had a great business plan. In March of 2008, Leon started his own auto repair shop. In 2007, Automotive Manufactures were closing stores and Leon decided it was time for his next adventure. The dealership won many customer satisfaction and quality awards along the way. He worked at a Ford dealership and worked his way up through service to eventually be the General Manager. He took a job working on cars and found out he was pretty good at it. After his service, the country was in recession and the unemployment was high. Leon Anderson was in the Marine Corps during Desert Storm.
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